FAQ's

Membership & Events

How do I secure my spot for an event?
Once you’re a member, you’ll have access to all upcoming events through the private members’ page, where you can view details, pricing, and reserve your spot.

What is the cancellation policy?
If you need to cancel your spot, please email us at info@brokenrackets.com. Refunds will only be issued if your spot is filled by another participant. Once filled, refunds will be processed minus a 5% processing fee.

How many participants join each event?
For our experiences hosted in 5-star hotels, we intentionally keep the group small and limited to 12–15 participants. We also host larger community gatherings of up to 50 guests in our day events. Full details and pricing for each event are available within the members’ area.

Is the membership automatically renewed each year?
No — the membership does not renew automatically. You’re free to decide each year whether you’d like to continue.

What level of player do I need to be?
All levels are welcome. Our community includes former competitive players, recreational players, and beginners. Our experiences centre around tennis lifestyle, travel, culture, design and hospitality — some include tennis sessions, while others focus entirely on community.

 

Shipping & Returns

Do you ship worldwide?
Yes, we ship worldwide. International shipping rates vary depending on location.

How long does shipping take?
All orders require 3–4 business days for processing. Standard domestic shipping takes an additional 7–10 business days. International shipping times vary, but please allow at least 15 business days for your order to arrive.

Do you ship on weekends or bank holidays?
No, we do not ship on weekends or during bank holidays.

Do I need to provide my phone number for delivery?
Yes, customers should provide their phone number to help ensure successful delivery.

Are customs and duties included?
No. International customers are responsible for any customs or duties fees. These fees are non-refundable and are determined by your local customs authority or postal service.

What is your return policy?
All sales are final. We only accept returns or exchanges if the incorrect item was shipped or if the item was damaged in transit. To be eligible for an exchange, please email us within 14 days of the order date.

What happens if my package cannot be delivered?
If the package cannot be delivered due to customer-related reasons, or if the customer refuses the package at delivery, the order will be sent back to us. In either case, shipping costs will not be refunded.